Privacy Policy for RahbarCRM

Last Updated: May 17, 2026

Welcome to RahbarCRM (“RahbarCRM”, “Rahbar”, “we”, “our”, or “us”), a product of Fynsis Softlabs Private Limited.

This Privacy Policy explains how RahbarCRM collects, uses, processes, stores, and protects information when you access or use RahbarCRM Community Edition, related websites, services, AI modules, integrations, and associated platforms. This policy is based on the terms, responsibilities, and compliance framework defined in the RahbarCRM Community Edition EULA.

1. Information We Collect

Depending on how you use RahbarCRM, we may collect the following information:

A. Account & Contact Information

Name
Email address
Phone number
Company name
Billing information
Organization details

B. Technical Information

IP address
Browser type
Device information
Operating system
Usage logs
Error logs
Authentication data

C. CRM & Customer Data

Users may store and process:

Customer records
Leads
Contacts
Emails
Documents
Communication history
Sales information
Workflow data
AI-generated outputs

D. AI & Automation Data

When AI-related modules are used, prompts, inputs, outputs, automations, and operational workflows may be processed through third-party AI providers or integrations.

2. How We Use Information

We may use information for:

Providing and operating RahbarCRM services
User authentication and access control
Technical support and troubleshooting
Security monitoring
Product improvement
AI and automation functionality
Service communications
Compliance and legal obligations
Preventing abuse, fraud, or unauthorized activity

3. Self-Hosted Deployments

RahbarCRM Community Edition is commonly deployed in self-hosted environments.

In self-hosted deployments:

Users and organizations are solely responsible for their hosted data
Users are responsible for backups, security, encryption, access control, and compliance
RahbarCRM and Fynsis do not control customer-hosted databases or infrastructure

As stated in the EULA, users are solely responsible for all data collected, stored, processed, or managed using the Software.

4. AI Modules & Third-Party AI Providers

Certain AI features may use third-party AI providers, APIs, cloud platforms, or external services.

Users acknowledge that:

Third-party AI services may process prompts and outputs
AI-generated content may contain inaccuracies or incomplete information
Users are responsible for validating AI outputs before use
Users are responsible for compliance with AI provider terms and applicable regulations

RahbarCRM does not control third-party AI platforms or their privacy practices.

5. Data Sharing

We do not sell customer data.

However, information may be shared:

With service providers or infrastructure partners
With AI or integration providers when enabled by the user
When required by law or legal process
To protect legal rights, security, or platform integrity
During business restructuring, merger, or acquisition activities

6. Cookies & Analytics

Our websites and services may use:

Cookies
Session tracking
Analytics tools
Authentication tokens
Performance monitoring technologies

These technologies help improve user experience, performance, and security.

Users may disable cookies through browser settings, although some functionality may not work properly.

7. Data Security

We implement commercially reasonable security measures to protect systems and services.

However:

No system can be guaranteed fully secure
Self-hosted deployments remain the responsibility of the customer
Users are responsible for securing infrastructure, APIs, servers, credentials, backups, and integrations

The EULA specifically states that users are solely responsible for cybersecurity, hosting security, monitoring, and operational safeguards.

8. Data Retention

We retain information only for as long as necessary:

To provide services
To comply with legal obligations
To resolve disputes
To enforce agreements
For operational and security purposes

Self-hosted customers control their own retention policies and stored data.

9. Third-Party Services

RahbarCRM may integrate with:

Email providers
AI platforms
Cloud services
Payment gateways
Communication tools
Plugins and extensions

Third-party services operate under their own privacy policies and terms. RahbarCRM is not responsible for third-party data handling practices.

10. User Responsibilities

Users are responsible for:

Obtaining necessary consents
Compliance with privacy laws
Securing customer data
Managing access controls
Reviewing AI-generated outputs
Maintaining lawful use of the platform

This includes compliance with GDPR, CCPA, AI regulations, export laws, and other applicable laws where relevant.

11. Children’s Privacy

RahbarCRM is not intended for use by children under the age required by applicable law.

Users must not knowingly collect or process children’s personal information without appropriate legal authorization.

12. International Data Transfers

Depending on integrations and hosting providers, information may be processed in multiple countries.

Users are responsible for ensuring lawful international data transfers where required by applicable law.

13. Your Rights

Depending on applicable law, users may have rights to:

Access personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability

Requests may be submitted through official support channels.

14. Open Source Components

RahbarCRM Community Edition includes components licensed under AGPLv3 and other open-source licenses.

Nothing in this Privacy Policy overrides rights granted under applicable open-source licenses.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice.

Updated versions will be published through official RahbarCRM distribution channels or websites.

Continued use of the Software after updates constitutes acceptance of the revised policy.

16. Contact Information

For privacy-related inquiries, contact:

Fynsis Softlabs Private Limited
RahbarCRM Privacy Team
Email: [email protected]
Website: RahbarCRM Official Website

17. Disclaimer

RahbarCRM Community Edition is provided “AS IS” without warranties of any kind. Users assume all responsibility for deployment, compliance, data handling, AI outputs, integrations, and operational usage as described in the RahbarCRM Community Edition EULA.